HOTEL FRONT OFFICE: OPERATIONS AND MANAGEMENT, 2ND EDITION
This updated second edition by Jatashankar Tewari is written with hotel management students firmly in mind, covering the full scope of front office work from both an operational and managerial perspective. It's the kind of textbook that doesn't just explain theory, it grounds everything in real industry context through worked examples, case studies, and practical assignments. The book is divided into three sections, covering the Hospitality Industry, Front Office Operations, and Front Office Management. Each has been revised and tightened up compared to the first edition, making the material clearer and more digestible. Short, focused explanations sit alongside broader conceptual discussions, giving readers a genuinely balanced learning experience. What's particularly useful is that the book doesn't stop being relevant once you leave the classroom. Its practical depth makes it a solid reference for working professionals in hospitality who want to sharpen their understanding of front office functions. Whether you're studying for exams or already working a shift at the reception desk, you'll find something of real value here.
- Author: Jatashankar Tewari
- Publisher: Oxford University Press
- Genre: Industry-Specific Business
- ISBN: 978-0199464692
- Pages: 424 pages